ZEISS reparatieservice

Warmtebeeldcamera

We repair our entire current product portfolio as well as a large selection of historical products. If your product is not listed in the form below or you are unsure, please contact our customer service.

The fastest service can be obtained directly from ZEISS directly via the form below. If you need service, you can also contact your local ZEISS dealer.


In order to take advantage of the ZEISS manufacturer's warranty, a proof of purchase of your product is absolutely necessary. Please upload proof of purchase in the form below or attach proof of purchase to your product.

Please note that the Thermal Imaging Camera is a device with a built-in lithium-ion battery. For this reason, please follow the below steps while sending your product:


  • Inform your chosen courier that the parcel needs to be transported in accordance to the SV188 regulations
  • Attach the following label on the outside of your parcel: Download
  • Do not send the parcel via air freight

Volg de onderstaande instructies om te zorgen dat u zo snel mogelijk weer over uw product kunt beschikken:

  • Vul het volgende reparatieformulier in.
  • Print de bevestigings-e-mail.
  • Onderteken het reparatieformulier, voeg het bij uw product en neem contact op met een ZEISS dealer bij u in de buurt om uw verzoek in behandeling te laten nemen.
  • Als u een vraag hebt voordat u het ZEISS product opstuurt, gebruikt u dan eerst het formulier voor de klantenservice.
  • Let op: onze klantenservice kan u alleen in het Engels verder helpen.

Please note that the Thermal Imaging Camera is a device with a built-in lithium-ion battery. For this reason, please follow the below steps while sending your product:


  • Inform your chosen courier that the parcel needs to be transported in accordance to the SV188 regulations
  • Attach the following label on the outside of your parcel: Download
  • Do not send the parcel via air freight
Informationen about the repair process
Repair for dealers?
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What happens, when I sent the product?

We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.